What countries do you ship?
We ship to most countries in Europe including UK, Germany, France, Italy and Spain and so on. We also sell to USA since September 2016.
Does the price of the product cover everything?
Yes, the price of the product includes shipping fees and all kinds of taxes already (Germany customers). Therefore, the only thing you need to do after paying for the product is to wait the order coming soon. PS: None-Germany customers will be charged about 10 Euro shipping fees.
How long shall I receive the order?
It depends on the stock in our Germany warehouse. The order usually comes to you in about 1 week. The fastest delivery is 1 day and the longest delivery is 1 month. If you are willing to wait for the product for a little extra time, you’ll get some discount or some surprise gifts for free.
Where to get the shipping code?
Once your order is picked up by DHL, you’ll receive an Email from Fascol saying that your order is complete. To know your tracking code, please sign in or register your account on this page: https://www.fascol.com/my-account/orders/ with the Email in your order. However, no need to worry about the tracking code, it will come to you soon 🙂
How do I use the tracking code?
Many customer can’t get the shipping results efficiently although they have the tracking code
Here is the right link to teach you how to use it: http://www.fascol.com/how-to-use-the-tracking-code/
Do you need wholesaler/distributors/resellers/agents?
Yes. Orders of larger quantity will enjoy large discount. Meanwhile, our product list is aways the most popular and hot selling over years, you have no worry to sell it out in short time.
Do you accept Refund?
Yes. Click here and you’ll see more details: https://www.fascol.com/refund/
Do you need product reviewers?
Yes, of course. We are looking for reviewers from all over the world. If you’re the user of the Fascol product, taking some photos or sharing your unique Fascol product user experience with us will win some rewards from Fascol company. Some lucky friends will win free products for review. Please email us at [email protected] or share your experience in the below comment box.
Do you have a user guide/ manul/ assembly intruction?
Yes. We have a guide/ manul/ assembly in pape shipped with the product together. And there is also a part of our product user guide on our website, it will help you to assemble or install the product and teach the kids how to use Fascol products more easily:
What’s the relationship between your Amazon/Ebay shop and the official website?
The Amazon shop and the official website are both owned by the same company, Fascol. However, compared to Amazon shop, the Fascol official website has more advantages over Amazon shop including Lower Price , Better Service and Routine Promotion Activities, Prizes and Rewards for Sharing and so on. What’s more, even you bought the product on Amazon, you’ll get help on the Fascol official website as well.
PS: When in need of after-sales service of Amazon or Ebay, please provide us with your Amazon/Ebay order number, which will make the process faster.
Does your shop have an affiliate program/affiliate area?
Yes. The affiliate program is here: https://www.fascol.com/affiliate-area/ . It takes 1 minute to join our affiliate program which is very easy.
You’ll get a 10% commission on each sale.
Any other questions, please leave a message below, Fascol will answer your question in 6 hours.